They have no accountability because there is no way to maintain quality assurance in an overseas call center. Wait times are hours long. They do not know how to resolve simple issues and do not listen to customers. As with most call centers, they routinely refuse to escalate your phone call even when they cannot resolve your issues.
Safelink will not allow me to return two phones that were not compatible with my service. Customer service repeatedly lied, telling me that I did not purchase my phone from them so they wouldn’t have to issue a return authorization. This cost me over $400 and a total of 18 hours on the phone. I didn’t have a working phone for a month.
